Description: My experience at the Copa Airlines Boston Office was great. I had to change my international flight on short notice due to an emergency in the family, and the people there worked efficiently and with kindness. The representative guided me through all the choices clearly and even assisted me in locating the best fare. The office was quiet, and I didn't have to wait long to be attended to. I liked how professional but courteous everyone was—particularly as I was under stress. They reviewed my new schedule twice, printed it out, and made sure I had the confirmation sent to me by email. The level of customer service helped a lot. I have had dealings with airline offices previously, but this was one of the friendliest interactions I've had. For anybody who is flying with Copa and requires face-to-face help, the office in Boston is definitely dependable.
Category: Travel
Tag: #Airline